Why won't my payment go through?

There are a couple things that might have caused this problem so we suggest you try different solutions below.

  • Close out of any duplicate tabs you have open on our website. 
  • Double check your payment information and make sure all the boxes are filled out correctly.
  • If you auto-filled those fields from your browser, please try to refresh the page and just type in the info by hand.
  • Pay attention to the error message on top to see identify what went wrong.
  • Sometimes it might be a browser issue so you should restart, update, or change your browser.

If none of the above works, please reach out to our Product Support Team at holla@packback.co for more help!

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