Your Community Lookup Key, in most cases, if provided to you by your professor or TA either via email or it can be found on your course syllabus. The community lookup key will have the following format: XXXXXXXX-XXXX-XXXXXXXX-XXXXXXXXXXXX. It can only be used to find your community.
If you can’t find your Community Lookup Key, send firstname.lastname@example.org an email with the name of your professor and the community you’re trying to join, and our Support Team will help you right away!
Access Codes are purchased at your campus bookstore. Access codes are usually between 8-12 characters long, usually without dashes. When you are checking out online, there is a section that allows you to enter your Access Code, which waives the registration fee.
If you ever have trouble using a code you bought from your bookstore, send an email to email@example.com with the code you were having trouble with along with a copy of the receipt for your purchase.